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My Funds

How do I change the base currency of my trading account?

To request a different base currency, please make sure your trading account has a balance of zero. Then email eusupport@forex.com confirming the account has a zero balance and the base currency you would like the trading account to be.
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How do I transfer funds between my existing accounts?

Funds can only be transferred between two trading accounts if the accounts are linked. Trading accounts can only be linked if the name of the account holders are the same, the two trading accounts are the same account types, and the base currencies of the trading accounts are the same.

For example, we can link two trading accounts if the name of the account holder is the same, the two trading accounts are individual trading accounts, and the base currency of the trading accounts are both in EUR. However, we cannot link two trading accounts if one of the trading accounts is an individual account and the other is a joint account and if both of the trading accounts are individual trading accounts but one has a base currency of USD and the other has a base currency of EUR.

Once the accounts are linked, you may log into the MyAccount page and proceed to Funding > Transfer to request the transfer between your two linked trading accounts. The normal processing time for transfer requests is up to 1-2 business days.
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What is Third-Party Funding?

A third party is considered to be anyone who is not the account holder/owner of the account. For the purposes of a funding or withdrawal transaction, the name(s) on the FOREX.com trading account must be an exact match with the name(s) on the account of the other financial institution.
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Funding

Does FOREX.com accept PayPal?

FOREX.com does not acecpt PayPal deposits as of 15th December 2024.

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How do I fund my account?

You can fund your trading account by logging into the MyAccount page and visiting the Funding > Deposit tab.

FOREX.com does not and cannot accept deposits from third parties.

Please note that you may experience longer processing times if the name on the originating account does not match your FOREX.com account.

The minimum initial deposit is €100 or currency equivalent.

Regulations

Payment Method Regulation
Card
(Visa/Mastercard/Maestro)		 Nuvei Limited is an Electronic Money Institution authorized and regulated by the Central Bank of Cyprus with license number 115..1.3.9/2018. Registered Address: 9 Kafkasou street, Treppides Tower, 3rd Floor, Off.301, Aglantzia, 2112 Nicosia – Cyprus.
Bank transfer StoneX Europe Ltd. holds bank accounts with Barclays in Germany, Spain and Italy, and with Eurobank in Cyprus, facilitating transfers in the following currencies: PLN, USD, CHF, EUR, GBP.
Skrill Paysafe Payment Solutions Limited, trading as Skrill, is regulated by the Central Bank of Ireland. We are incorporated under the laws of Ireland with company registration number 626665 and are authorised as an electronic money institution by under the European Communities (Electronic Money) Regulations 2011. Our Central Bank of Ireland registration number is C184986.
Neteller Paysafe Payment Solutions Limited, trading as NETELLER is regulated by the Central Bank of Ireland. Paysafe Payment Solutions Limited is an electronic money institution authorised by the Central Bank of Ireland under the European Communities (Electronic Money) Regulations 2011 (Licence Number C184986).
PayPal PayPal (Europe) S.à r.l. et Cie, S.C.A. registered under number B 118 349, with a registered address at 22- 24 Boulevard Royal, L-2449, Luxembourg.

Processing Times (Deposits)

Payment Method Deposits
Card
(Visa/Mastercard/Maestro)		 Funds are credited into your trading account immediately (unless additional information is required)
Bank transfer Funds are credited into your trading account within one working day from the time we receive funds into our bank account (unless additional information is required)
Skrill Funds are credited into your trading account immediately (unless additional information is required)
Neteller Funds are credited into your trading account immediately (unless additional information is required)
PayPal Funds are credited into your trading account immediately (unless additional information is required)

Fees

Payment Method Deposits
Card
(Visa/Mastercard/Maestro)		 None
Bank transfer None*
Skrill None
Neteller None
PayPal None

* Standard bank charges may apply

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Can I fund with a personal cheque or business cheque?

FOREX.com does not accept cheques as a funding method.
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Does FOREX.com accept Western Union or PayPal?

FOREX.com does not accept Western Union or PayPal deposits.
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Withdrawals

How will my withdrawal be processed?

Withdrawal requests are processed in the order the requests were received.

Funds are returned to the originating account in the order on the table below:

Per Transaction

Method Max Per Transaction
Card
(Visa/Mastercard/Maestro)		 €10,000
(or currency equivalent)
Wire Transfer None
Skrill €20,000
(or currency equivalent)
Neteller €20,000
(or currency equivalent)
PayPal €20,000
(or currency equivalent)

Processing Times (Withdrawals)

Method Typical Processing Time
Card
(Visa/Mastercard/Maestro)		 Immediately
Wire Transfer Up to 2-3 business days
(unless additional information is required)
Skrill Immediately
Neteller Immediately
PayPal Immediately

Fees

Method Fees
Card
(Visa/Mastercard/Maestro)		 FOREX.com does not charge withdrawal fees.
Wire Transfer FOREX.com does not charge wire withdrawal fees. However, a client’s bank may charge additional fees for incoming transactions.
Skrill FOREX.com does not charge withdrawal fees.
Neteller FOREX.com does not charge withdrawal fees.
PayPal FOREX.com does not charge withdrawal fees.

Withdrawal Procedure

Method Withdrawal Procedure
Card
(Visa/Mastercard/Maestro)		 Deposited amount shall be returned via Card, profits above the deposited amount shall be returned via another payment method.
Wire Transfer Funds that are over the net deposit can be returned via Wire Transfer once the bank account has been verified. After submitting the withdrawal request, we will require a valid bank statement to verify the bank account.
Skrill Deposited amount shall be returned via Skrill, profits above the deposited amount shall be returned via another payment method.
Neteller Deposited amount shall be returned via Neteller, profits above the deposited amount shall be returned via another payment method.
PayPal Deposited amount shall be returned via PayPal, profits above the deposited amount shall be returned via another payment method.
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How do I withdraw my funds from my trading account?

You can withdraw from your trading account by logging into the MyAccount page and visiting the Funding > Withdraw tab.


FOREX.com does not and cannot withdraw funds to the account of a third party. Please note that you may experience longer processing times if the name on the destination account does not match your FOREX.com account.

Was this answer helpful?

How do I remove a bank account on file?

We can only remove a bank account on file if the bank account is already closed.

We will require valid evidence of account closure, one of the following:

  • A physical, full-paged bank statement indicating account closure for the bank account
  • A physical, full-paged, signed letter from your bank stating that the bank account is no longer active and is closed
Documents should display at least the last 4-digits of the bank account number that is on file.
Was this answer helpful?

What is the withdrawal fee?

There are no withdrawal fees; however, your bank may charge additional fees for incoming transactions.

Was this answer helpful?

What is the processing time for withdrawals?

The normal processing time is typically up to 1-2 business days; however, if our Financial Operations department requires additional information, the processing time may be extended. In addition, once processed on our end, your bank may take additional time to credit the funds to your account.

Was this answer helpful?

Do I need to provide any documents to process my withdrawal request?

In the event you are requesting to withdraw funds that are over the net deposit to a new bank account, FOREX.com will require a valid bank statement to be uploaded through the My Account page in Documents Upload to verify the bank account you are requesting for your funds to be returned to.

Was this answer helpful?

Card verification

How can I verify my credit/debit card?

The easiest way to validate a credit/debit card is to upload an image of your card that includes cardholder’s name and card number.

To ensure all your sensitive data is secure, we process this information with a PCI compliant application called Jumio. Your safety is always our paramount concern.

In some cases, you will need to provide us with an image of the front and back of your card. To prevent any errors occurring, please ensure that all images are clear and readable.

We might also request a bank statement including the following information:

  • Your name
  • Current mailing address
  • Account number (usually shown with only the last four digits of your account number for security purposes)
  • Credit/debit card transaction that includes the last four digits of card

BNP Paribas

Account statement BNP Paribas

Eurobank

Account statement Eurobank

Santander

Account statement Santander

Was this answer helpful?

Why do I need to verify my credit/debit card?

It is our responsibility to adhere to Anti-Money Laundering rules and regulation. For the security of our customers and to reduce fraud, we verify the ownership of credit/debit cards prior to use.

Was this answer helpful?

My Funds

How do I change the base currency of my trading account?

To request a different base currency, please make sure your trading account has a balance of zero. Then email eusupport@forex.com confirming the account has a zero balance and the base currency you would like the trading account to be.
Was this answer helpful?

How do I transfer funds between my existing accounts?

Funds can only be transferred between two trading accounts if the accounts are linked. Trading accounts can only be linked if the name of the account holders are the same, the two trading accounts are the same account types, and the base currencies of the trading accounts are the same.

For example, we can link two trading accounts if the name of the account holder is the same, the two trading accounts are individual trading accounts, and the base currency of the trading accounts are both in EUR. However, we cannot link two trading accounts if one of the trading accounts is an individual account and the other is a joint account and if both of the trading accounts are individual trading accounts but one has a base currency of USD and the other has a base currency of EUR.

Once the accounts are linked, you may log into the MyAccount page and proceed to Funding > Transfer to request the transfer between your two linked trading accounts. The normal processing time for transfer requests is up to 1-2 business days.
Was this answer helpful?

What is Third-Party Funding?

A third party is considered to be anyone who is not the account holder/owner of the account. For the purposes of a funding or withdrawal transaction, the name(s) on the FOREX.com trading account must be an exact match with the name(s) on the account of the other financial institution.
Was this answer helpful?

Funding

Does FOREX.com accept PayPal?

FOREX.com does not acecpt PayPal deposits as of 15th December 2024.

Was this answer helpful?

How do I fund my account?

You can fund your trading account by logging into the MyAccount page and visiting the Funding > Deposit tab.

FOREX.com does not and cannot accept deposits from third parties.

Please note that you may experience longer processing times if the name on the originating account does not match your FOREX.com account.

The minimum initial deposit is €100 or currency equivalent.

Regulations

Payment Method Regulation
Card
(Visa/Mastercard/Maestro)		 Nuvei Limited is an Electronic Money Institution authorized and regulated by the Central Bank of Cyprus with license number 115..1.3.9/2018. Registered Address: 9 Kafkasou street, Treppides Tower, 3rd Floor, Off.301, Aglantzia, 2112 Nicosia – Cyprus.
Bank transfer StoneX Europe Ltd. holds bank accounts with Barclays in Germany, Spain and Italy, and with Eurobank in Cyprus, facilitating transfers in the following currencies: PLN, USD, CHF, EUR, GBP.
Skrill Paysafe Payment Solutions Limited, trading as Skrill, is regulated by the Central Bank of Ireland. We are incorporated under the laws of Ireland with company registration number 626665 and are authorised as an electronic money institution by under the European Communities (Electronic Money) Regulations 2011. Our Central Bank of Ireland registration number is C184986.
Neteller Paysafe Payment Solutions Limited, trading as NETELLER is regulated by the Central Bank of Ireland. Paysafe Payment Solutions Limited is an electronic money institution authorised by the Central Bank of Ireland under the European Communities (Electronic Money) Regulations 2011 (Licence Number C184986).
PayPal PayPal (Europe) S.à r.l. et Cie, S.C.A. registered under number B 118 349, with a registered address at 22- 24 Boulevard Royal, L-2449, Luxembourg.

Processing Times (Deposits)

Payment Method Deposits
Card
(Visa/Mastercard/Maestro)		 Funds are credited into your trading account immediately (unless additional information is required)
Bank transfer Funds are credited into your trading account within one working day from the time we receive funds into our bank account (unless additional information is required)
Skrill Funds are credited into your trading account immediately (unless additional information is required)
Neteller Funds are credited into your trading account immediately (unless additional information is required)
PayPal Funds are credited into your trading account immediately (unless additional information is required)

Fees

Payment Method Deposits
Card
(Visa/Mastercard/Maestro)		 None
Bank transfer None*
Skrill None
Neteller None
PayPal None

* Standard bank charges may apply

Was this answer helpful?

Can I fund with a personal cheque or business cheque?

FOREX.com does not accept cheques as a funding method.
Was this answer helpful?

Does FOREX.com accept Western Union or PayPal?

FOREX.com does not accept Western Union or PayPal deposits.
Was this answer helpful?

Withdrawals

How will my withdrawal be processed?

Withdrawal requests are processed in the order the requests were received.

Funds are returned to the originating account in the order on the table below:

Per Transaction

Method Max Per Transaction
Card
(Visa/Mastercard/Maestro)		 €10,000
(or currency equivalent)
Wire Transfer None
Skrill €20,000
(or currency equivalent)
Neteller €20,000
(or currency equivalent)
PayPal €20,000
(or currency equivalent)

Processing Times (Withdrawals)

Method Typical Processing Time
Card
(Visa/Mastercard/Maestro)		 Immediately
Wire Transfer Up to 2-3 business days
(unless additional information is required)
Skrill Immediately
Neteller Immediately
PayPal Immediately

Fees

Method Fees
Card
(Visa/Mastercard/Maestro)		 FOREX.com does not charge withdrawal fees.
Wire Transfer FOREX.com does not charge wire withdrawal fees. However, a client’s bank may charge additional fees for incoming transactions.
Skrill FOREX.com does not charge withdrawal fees.
Neteller FOREX.com does not charge withdrawal fees.
PayPal FOREX.com does not charge withdrawal fees.

Withdrawal Procedure

Method Withdrawal Procedure
Card
(Visa/Mastercard/Maestro)		 Deposited amount shall be returned via Card, profits above the deposited amount shall be returned via another payment method.
Wire Transfer Funds that are over the net deposit can be returned via Wire Transfer once the bank account has been verified. After submitting the withdrawal request, we will require a valid bank statement to verify the bank account.
Skrill Deposited amount shall be returned via Skrill, profits above the deposited amount shall be returned via another payment method.
Neteller Deposited amount shall be returned via Neteller, profits above the deposited amount shall be returned via another payment method.
PayPal Deposited amount shall be returned via PayPal, profits above the deposited amount shall be returned via another payment method.
Was this answer helpful?

How do I withdraw my funds from my trading account?

You can withdraw from your trading account by logging into the MyAccount page and visiting the Funding > Withdraw tab.


FOREX.com does not and cannot withdraw funds to the account of a third party. Please note that you may experience longer processing times if the name on the destination account does not match your FOREX.com account.

Was this answer helpful?

How do I remove a bank account on file?

We can only remove a bank account on file if the bank account is already closed.

We will require valid evidence of account closure, one of the following:

  • A physical, full-paged bank statement indicating account closure for the bank account
  • A physical, full-paged, signed letter from your bank stating that the bank account is no longer active and is closed
Documents should display at least the last 4-digits of the bank account number that is on file.
Was this answer helpful?

What is the withdrawal fee?

There are no withdrawal fees; however, your bank may charge additional fees for incoming transactions.

Was this answer helpful?

What is the processing time for withdrawals?

The normal processing time is typically up to 1-2 business days; however, if our Financial Operations department requires additional information, the processing time may be extended. In addition, once processed on our end, your bank may take additional time to credit the funds to your account.

Was this answer helpful?

Do I need to provide any documents to process my withdrawal request?

In the event you are requesting to withdraw funds that are over the net deposit to a new bank account, FOREX.com will require a valid bank statement to be uploaded through the My Account page in Documents Upload to verify the bank account you are requesting for your funds to be returned to.

Was this answer helpful?

Card verification

How can I verify my credit/debit card?

The easiest way to validate a credit/debit card is to upload an image of your card that includes cardholder’s name and card number.

To ensure all your sensitive data is secure, we process this information with a PCI compliant application called Jumio. Your safety is always our paramount concern.

In some cases, you will need to provide us with an image of the front and back of your card. To prevent any errors occurring, please ensure that all images are clear and readable.

We might also request a bank statement including the following information:

  • Your name
  • Current mailing address
  • Account number (usually shown with only the last four digits of your account number for security purposes)
  • Credit/debit card transaction that includes the last four digits of card

BNP Paribas

Account statement BNP Paribas

Eurobank

Account statement Eurobank

Santander

Account statement Santander

Was this answer helpful?

Why do I need to verify my credit/debit card?

It is our responsibility to adhere to Anti-Money Laundering rules and regulation. For the security of our customers and to reduce fraud, we verify the ownership of credit/debit cards prior to use.

Was this answer helpful?